“ Our espresso machine needed service at 4:30pm on a Friday afternoon over the holidays during ‘Grinchmas’, our largest event of the year. Leo arrived within the hour, and not only fixed our machine, but stayed for an additional hour to make sure everything ran smoothly during our event. Now that is customer service!
- Roy Nakano - Director of Facilities and Distribution, Revenue Operations
NBC Universal Studios
“ Rosito Bisani has done an outstanding job in handling our specialty coffee program needs. Great equipment and great service!
- Kelly G. Mullarney - WAFFLE INNOVATOR
Bruxie - Gourmet Waffle Sandwiches
“ In 2008 Jeff, the service manager in the East, TWICE delivered and installed espresso machines for us (with some assistance from our staff) while on crutches just 1 week after surgery to repair his torn achilles tendon. It was the night before our grand opening, and we had a shipping delay with the espresso equipment vendor we were working with at the time. Coincidentally this happened to 2 of our locations within the same week! On both occasions, RBE acted quickly and ensured we had equipment at both locations in time for our openings. Needless to say, we have been working with these guys ever since!
- Spencer Curtiss - Operations Manager
“ Working closely with RBE for equipment needs and service support has been an incredible benefit to our wholesale partners. Their knowledge and responsiveness provide great peace of mind.
- Rob Altieri - Sales Director
One Village Coffee
We believe that success is built upon a foundation of quality products and strong relationships. Whether it’s equipment, technical support, or customer service, we know that YOU, the customer, depend on us to offer value in each and every solution that we provide. We feel that Knowledge, Passion, Trust, Communication, and Positive Energy are some of the key elements necessary to establish a prosperous working relationship. With a focus on these core values, we know that we will deliver solutions to your challenges and help your business grow. It is through this consistent recipe that we will constantly strengthen our relationship and be the obvious source for all of your specialty food service equipment needs…today, tomorrow, and beyond.